Return Policy

Return Policy – WIS Straps

At WIS Watch Straps, we stand behind the quality of our watch straps and want you to shop with confidence. If for any reason you are not satisfied with your purchase, we offer a straightforward 14-day return policy on eligible items.

To initiate a return, please use our self-serve Returns Portal.

14-Day Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • The strap must be unworn and unused

  • It must be in the same condition you received it

  • It must be in its original packaging

  • Proof of purchase is required (Order Number)

Return Shipping & Checkout+

Original shipping fee not refunded. $6.99 restocking fee applied.

We offer Checkout+, an optional add-on available at checkout that provides both free return shipping and package protection for your order: 

  • Free Return Shipping with Checkout+: If you need to return an item for an exchange, refund, or store credit, your return shipping label is prepaid and ready to print and use.
  • Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost. * Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.

Please note: Coverage cannot be added to an order after it has been placed. If Checkout+ was not selected at checkout, you will be responsible for purchasing your return shipping label through the returns portal.

To initiate a return, please use our self-serve Returns Portal. You'll receive your shipping label at the end of the process, prepaid if you have Checkout+, or available for purchase if you don't. Items sent back without first contacting us will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Your refund will be issued to your original payment method

  • Refunds are processed within 7 business days

  • Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at support@wisstraps.com

Exchanges

The fastest way to exchange a strap is to:

  1. Return the original eligible item

  2. Place a new order for the desired strap

This ensures quicker processing and inventory availability.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, please submit a return through our Returns Portal and select the appropriate reason (Damaged Item or Incorrect Item Received). 

We will review your claim and make it right.

Non-Returnable Items

The following items are final sale and not eligible for return:

  • Cut-to-Size straps

  • Custom or Bespoke straps

  • Elastic straps

  • Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

WIS Lifetime Warranty

Our WIS Lifetime Warranty applies exclusively to rubber watch straps purchased directly from wisstraps.com.

The lifetime warranty does not apply to:

  • Leather watch straps

  • Sailcloth straps

  • Woven nylon straps

  • Elastic straps

  • Cut-to-Size straps

The warranty covers manufacturing defects under normal wear conditions. It does not cover damage caused by misuse, improper installation, modification, or normal wear and tear.

For warranty claims, please contact support@wisstraps.com with proof of purchase and photos of the issue.

Questions?

If you have any questions about returns, refunds, strap sizing, lug width compatibility, or product eligibility, please contact:

support@wisstraps.com

We’re here to help.