Dallas is home for us. It’s a city that mixes old-school craftsmanship with modern energy, and that balance shows up in every WIS Strap we make. From the Texas heat to the feel of a perfectly stitched edge, each strap carries a bit of that Dallas character—laid back, confident, and made for people who appreciate things built the right way. Visit our showroom at:

2811 McKinney Ave. Ste 260, West Tower, Dallas, Texas 75204

WIS Straps are crafted using only premium materials sourced from around the world. Our leather straps are made in Italy from the finest exotic leathers. Our rubber straps use a silicone rubber blend that’s hypoallergenic and safe on the skin. Our Nato straps are woven from tightly knit nylon for strength and comfort, and our sailcloth straps are made from FKM waterproof material that mimics the look and texture of fabric. Every strap is carefully assembled in Dallas, Texas, ensuring exceptional quality and craftsmanship.

Order Cancellation Request

If you’d like to cancel your order before it ships, email us at support@wisstraps.com with your order number and a note requesting cancellation. You’ll receive a full refund as long as the order hasn’t been shipped yet.

Once your order has shipped, it can’t be canceled but can be returned following our standard return process.

Yes, we can make changes to your order as long as it hasn’t shipped yet. Please contact us at support@wisstraps.com as soon as possible, and we’ll do our best to help.

Sign up for email or text updates to be the first to know about restocks and new product drops. For any questions, reach out to support@wisstraps.com.

Yes, all WIS Rubber Straps are backed by a lifetime warranty starting from the date of purchase.

Please note, this warranty doesn’t cover damage from misuse, accidents, or intentional harm. Replacement straps sent under warranty include a small shipping fee: $15 for U.S. orders and $25 for international orders.

Yes, we ship worldwide from our offices in Dallas, Texas United States.

Please note that international orders may be subject to import taxes and duties, which are determined by your local customs office and are the customer’s responsibility.

For more information on possible fees, we recommend checking with your local customs office before ordering. WIS Straps is not responsible for any customs charges or delays that may occur.

If shipping to a P.O. Box or APO/FPO address, standard USPS shipping will be used.

For international orders, we ship via UPS. Shipping costs vary by destination, typically ranging from $20 to $55. Duties and taxes for international shipments are not included and are the responsibility of the customer.

From time to time, we offer free worldwide shipping promotions—contact our customer service team to see if your country qualifies.

If your order shows as delivered but you can’t find it, email our support team at support@wisstraps.com for help. We’ll work with you to resolve the issue as quickly as possible.

You can track your order using the link in your shipping confirmation email or by logging into your account at wisstraps.com.

Orders are processed within 1–2 business days before shipping.

For U.S. orders, we ship via UPS:

• Standard Shipping (3–5 Business Days): Free
  
• Faster Shipping (2–3 Business Days): $8
  
• Express Shipping (1–2 Business Days): $15
  
• Overnight Shipping (Next Business Day – Order by 2:00 PM CST): $45

We hope you love your WIS Strap! If your strap isn’t the perfect fit, we’re happy to offer an exchange or a refund. Simply contact us to request a return shipping label — once your strap is received and inspected by our team at WIS Straps, we’ll promptly issue your refund or send out your replacement.

All items must be returned in their original product packaging unopened, unused, and undamaged.

Contact us at support@wisstraps.com, and our team will be happy to help you with the instructions needed to complete your return quickly and easily.

We offer both domestic and international exchanges. All exchanges must be approved by us in advance; unapproved exchanges will not be processed.

To start your exchange, contact our customer service team at support@wisstraps.com. They’ll guide you through each step and make the process quick and hassle-free.

You can check your order status anytime using the tracking link in your shipping confirmation email.